Shipping policy
X-Arcade™ Shipping Policy
At X-Arcade™, we strive to deliver your purchase in excellent condition as quickly as possible. This Shipping Policy covers the processes we've implemented to ensure a smooth delivery experience for you.
Processing Time:
Orders are processed within 1-3 business days. During peak seasons or promotional events, processing time may take a bit longer. Pre-order items are dispatched on or before the shipping date shown on the product page.
Where We Ship From:
We hold stock in regional warehouses in the United States (Ontario, California and New Jersey), the United Kingdom (Royston, Hertfordshire) and Canada (Toronto area — Mississauga, Ontario). Most of our products are stocked in all three regions, so your order is dispatched from the warehouse in your own region and arrives faster and without customs charges. A small number of items are stocked only in the USA; those ship from our US warehouses, and the shipping method shown at checkout tells you which region your order will ship from.
Domestic Shipping (USA):
We offer domestic shipping across the United States. Most US orders are dispatched from our warehouse in Ontario, California; some ship from our New Jersey warehouse, depending on stock and your location. Once processed, deliveries typically take 3-5 business days, depending on your location.
United Kingdom:
Most of our products — including the Arcade2TV-XR and Arcade2TV-XR Max range — ship locally to UK addresses from our UK warehouse in Royston, Hertfordshire. Because your order is dispatched from within the UK, it does not go through customs and there are no import duties or customs fees to pay on delivery. UK shipping is charged in GBP at the rate shown at checkout. Only a small number of items are not stocked in the UK; for those, checkout will show a US/international shipping rate instead and the International Shipping terms below apply.
Canada:
Most of our products ship locally to Canadian addresses from our Toronto-area warehouse in Mississauga, Ontario, at the rate shown at checkout, with no customs clearance or import duties. Only a small number of items are not stocked in Canada; for those, checkout will show a US/international shipping rate instead and the International Shipping terms below apply.
Europe (EU, Norway & Switzerland):
Orders to most European countries are dispatched from our UK warehouse at the European rate shown at checkout. Because these shipments cross the UK–EU border, customs clearance may apply and customers are responsible for any import duties or VAT charged in the destination country.
International Shipping (all other countries):
We proudly ship our products globally. Do note that shipping time for international orders typically takes 10-20 business days and may take longer, depending on customs clearance in your country. Customers are responsible for any customs fees or taxes.
Shipping Carriers:
We partner with reliable carriers such as USPS, UPS, and DHL for secure delivery. The carrier used for your order will depend on your location and the size and weight of the items.
Shipping Fees:
Shipping costs are calculated at checkout and depend on the size and weight of the item, as well as your location.
Delivery Updates:
You’ll receive an email notification with your tracking information once your order has been shipped. You can use this number to track your package in real time.
Changing Shipping Address:
If you need to modify your shipping address after placing your order, please contact our customer service team immediately. If your order hasn't been shipped yet, we should be able to update the address.
We appreciate your interest in X-Arcade™ products, and we're committed to delivering your order as swiftly and seamlessly as possible. Should you have any queries regarding our shipping policy, feel free to contact our customer service team.