Xgaming Frequently Asked Questions

What Are The Warranty Terms?

We value your choice in selecting X-Arcade™ products, and we stand by the quality we deliver. While we previously offered a lifetime warranty, we have updated our policy. We now offer a One-Year Limited Warranty from the original date of purchase, covering all X-Arcade™ products. Here's what the new policy entails:

1. Coverage: This warranty comprehensively covers any defects in the materials or workmanship in all X-Arcade™ products, including arcade sticks, and accessories.

2. Exclusions: The warranty does not cover cosmetic damage, damage originating from misuse, abuse, negligence, normal wear and tear, natural disasters, unauthorized modifications, or repairs.

3. Resolution: If a product defect is identified, X-Arcade™ will either repair the product at no charge, replace the product, or refund the initial purchase price at our discretion.

4. Claim Process: Should you wish to claim under this warranty, the first step is to get in touch with X-Arcade™ customer service via our website, providing the receipt or proof of purchase. X-Arcade™ will assess whether your product qualifies for a warranty claim and will guide you through the subsequent necessary steps.

5. Shipping: The customer may be responsible for shipping costs for sending the item to us, but we'll cover the return shipping after servicing the product.

6. Exclusivity: This limited warranty supersedes all other warranties, whether implicit or explicit, statutory or otherwise, including implied warranties of merchantability and fitness for a particular purpose.

Please keep in mind that our One-Year Limited Warranty is entrusted in addition to any rights granted to you by consumer law. This warranty provides you with specific legal rights, however, depending on your state or country, you may also possess other rights.

If you have any queries concerning this warranty policy, please don't hesitate to reach out to us. Your satisfaction remains our primary goal. Enjoy your gaming with X-Arcade™!

What Is The Return Policy?

What Are The Shipping Fees & Times?

How Does The X-Arcade Work With All Game Systems?

What Is Your Privacy Policy?

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at dev@xgaming.com or mailing us

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at dev@xgaming.com or by mail

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How Do I Use With MAME Or Emulation Software?

Relive Classic Arcade Games At Home

Play arcade legends AND take control of current next generation games.
Using an X-Arcade™ Joystick or X-Arcade™ Machine you can plug into the world of retro-gaming and play classic arcade games.

Due to the hard work of the MAME™ open-source development community to bring arcade legends back from the dead, nearly any game you played from the first arcade game to recent arcade hits can be played.

Arcade Game At Home Options:
Arcade Machine For Your Home Or Office
X-Arcade Machine Cabinet

X-Arcade™ Machine

A complete arcade machine, supports arcade classics on PC, Steam, Arcade Roms, MAME, Internet Arcade (online legal arcade classics)

Arcade Joystick For Any Computer
X-Arcade Tankstick Game Controller

X-Arcade Computer Arcade Gaming

Use out of the box with any computer and free unlock code for Maximus Arcade Software. NO GAMES ARE INCLUDED!

MAME Roms & Arcade Games
Our products are designed to be 100% compatible with open-source Arcade and MAME ROMS, but we cannot provide these links for you and we no longer bundle arcade games with our machines!

Online Classic Arcade Games
The Internet Arcade has been hard at work building a browser-based library of arcade (coin-operated) video games from the 1970s through to the 1990s. The online arcade contants hundreds of games (MAME ROMS) ranging through many different genres and styles.

Play Over 1000 Classic Arcade Games In Your Browser Now

How To Play Mame Arcade Roms Online Using X-Arcade:
You can use any X-Arcade Controller with the online arcade. You'll notice under each game it says "No Gamepad Detected, push a button to use it." Please ignore this message. The X-Arcade is recognized as keyboard, not a gamepad.

Configuring Internet Arcade Browser With X-Arcade
The X-Arcade is already per-configured for most games. The start buttons should start the game and the pinball buttons on the front of your controller should add coins.

If you are having an issue with getting a button/joystick assignment, after a game starts, you can change the controls for any game by simply pushing the "Tab" key while a game is already running to access the controls menu. The Input (general) option allows controller settings to be applied to all games. Input (this game) overrides the general input settings and adds custom controller settings for just the game being used.

Pick the control you wish to change (Player 1 up, or Player 1 Button 1), then press enter on your keyboard, then press the joystick or button on X-Arcade. It's that simple. You can change for each game or globally.

Arcade Game Bundling
On Feb 20th, 2020, we ceased bundling arcade games, arcade roms, or arcade game packs with our arcade machines. We will no longer offer any arcade games with any of our arcade machines.

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