BACK ORDER UPDATES
Due to supply/COVID issues in China, we have a shortage of the custom USB cables for any product that includes an X-Arcade cable set (Replacement Cable Set, X-Arcade PCB Upgrade Kit, Two Player Build Your Own Arcade, Upgrade Kit)
X-Arcade Tanksticks are in stock and have the cable inside the unit
We have updated the ship date for existing back-orders to April 1st.
If you already have existing USB Cable with your X-Arcade unit (see picture), and you have a pending back-order that you haven't received, please reply to order confirmation email and let us know, we can ship your unit without the USB cable now.
For international orders, please note goods take 3-21 business days to arrive from the date of shipment, and the tracking information is not updated in your country until after clearing customs. For Europe, Asia, Africa, that will likely mean goods will be scanned in USA from FEDEX/USPS, then no updates for 3-21 business days. That is normal!
Arcade Controllers And Parts Shipping Fees & Times
Arcade Machine Shipping Fees And Terms?
Arcade Controllers And Parts Outside USA/Canada?
Military Ordering & APO Orders
How Do I Track My Order?
Update On Back-Ordered Items
How Much Does It Cost To Ship A Particular Product?
Please view our USA Ground Transit Schedule to determine when your order will arrive based on your location on the map. The number of transit days is represented by BUSINESS DAYS and does not count Saturday and Sunday. In some cases we may ship smaller items with USPS.
Arcade Machine Shipping Details Here
Please note we ship USPS and Fedex for International Shipments and they take anywhere between 3-21 business days. To see price for your country, add the item to your cart and select International Shipping to see cost.
Customs Duties and Taxes: Your local government may impose import duties and/or VAT (Value Added Taxes) on shipments from outside your country. You are responsible for paying any taxes, duties and/or customs fees charged by your government.
We put the value of the goods (you must calculate the fees yourself)
Tankstick - $37
Dual/Solo - $30
Adapters - $5
Arcade Parts - $15
Canadians: That means you, too! You will receive a bill from Fedex for the brokerage fees/duties for any item you order from us, BASED ON THE VALUE OF THE GOODS, we do not provide any estimates, sorry!
You can also order here from an international reseller
DELAYS FOR INTERNATIONAL SHIPMENTS MARCH-JUNE
International shipments have usually been 7-21 days, but we are now seeing April/May shipments that are delayed 2-6 weeks in some countries. The spread of COVID-19 virus and the ongoing efforts to contain it has significantly impacted commerce across the world. Xgaming recognizes there is a potential for delayed shipments and increased shipping timeframes, globally. We appreciate your patience during this time and recommend if possible, to use your tracking number and please contact your local post office to do trace on package. Shipments from April/May from our warehouse were held in many International Customs during COVID peak. Click BLUE TRACKING BUTTON IN YOUR ORDER EMAIL, then use that number with your local post to trade. Please be patient!
We gladly ship to FPO locations. When filling out the address section of the cart, please place your Unit number in the "Address" field along with your box number (if required), APO or FPO in the "City" field, and select either AE, AA, or AP for the "State", and the Zip should be the same.
*NOTE: Shipping fees are not refundable for any returns.
Our shipping prices are flat-rate, based on the weight of the goods you have ordered, so exact prices are always provided on the site. Just click the ADD TO CART button for the products you wish to purchase. On the VIEW CART page, (reachable by clicking the top right link on this site), you can enter your zip code and we will display the exact shipping cost for your order. You do not need to ask us for a shipping quote because all the prices are already provided when you checkout or see the view cart page.
Tracking Numbers are sent on the business day following your order. Please check your spam folder for the email. If you have not received after 2 BUSINESS days and have verified it's not in your spam folder, please click REPLY to your order email and type TRACKING NUMBER REQUEST.
If you ordered an Arcade Machine, please note you'll receive a Fedex tracking number for the PC and a separate tracking number for the machine via Freight.
Connect your X-Arcade™ to your PC or Mac™ and enjoy thousand of arcade legends and classic video games.
"The best arcade stick on the market."
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