We want to make sure you get everything you need in time for the holidays, so keep these dates in mind when ordering to be sure it arrives by December 24th.
Carriers only deliver goods Monday - Friday.
Please view our USA Ground Transit Schedule for all items except ARCADE MACHINES to determine when your order will arrive based on your location on the map. The number of transit days is represented by BUSINESS DAYS and does not count Saturday and Sunday. In some cases we may ship smaller items with USPS.
For Christmas 2014 delivery, please look at the above map and add 1-2 business days for Threshold Delivery. Inside Delivery adds 2-3 business days to the above list.
Your arcade machine is shipped using top-tier North American freight: Conway, R&L, Roadrunner, Dayton and USF, not Fedex. Orders for in-stock machines ship next business day and arrive based on your distance from Chicago, IL.
Once your arcade game is picked up from our factory, we'll send you a bill of lading with the tracking information and contact info for the freight company so you can proactively schedule the delivery date/time.
All delivery options provided by our freight partners include a customer inspection and you are permitted to make a request to inspect the entire arcade machine. If any damage is noted on the outside of the box, you must request an inspection and in all cases, note damage on the delivery release form.
The X-Arcade Machine has a large handle on the top rear and industrial-grade wheels so any 1 person can tilt and move into desired location. The Arcade2TV has 4 industrial wheels and can be rolled by 1 person or lifted by 2 persons
If the trucking company cannot facilitate threshold delivery for a justifiable reason (difficult or unsafe for 1 person to move it) the machine will be delivered curbside and you will need to remove from the palette and use the wheels/handle to move machine.
We do not ship outside USA/CANADA. For a $300 fee, we can put your machine in an internationally-approved shipping crate. We do not provide any shipment quotations or pricing for machine shipments outside the USA/Canada. You'll need to purchase the unit, pick "threshold delivery USA", then enter in the "SHIP TO" FIELD enter your billing address, but under name/address, enter PICKUP. After you place order, we'll confirm shipment details with you and adjust the charge.
You'll need arrange for your freight forwarder or carrier to pickup the unit at our facility. You can make arrangements by replying to your order confirmation email. Standup crate is 850LBS, 85x53x44. Arcade2TV crate is 60x55x55, 350 LBS.
Please note we ship USPS and Fedex for International Shipments and they take anywhere between 3-21 business days. To see price for your country, add the item to your cart and select International Shipping to see cost.
Customs Duties and Taxes: Your local government may impose import duties and/or VAT (Value Added Taxes) on shipments from outside your country. You are responsible for paying any taxes, duties and/or customs fees charged by your government.
Canadians: That means you, too! You will receive a bill from Fedex for the brokerage fees/duties for any item you order from us, we put the value of all products (except the arcade games) at $30 USD.
Customs Value: Xgaming Technology is required by law to declare an accurate commercial value on all non-U.S. shipments. We are unable to honor any requests to adjust the actual value of an order on the customs documentation.
We gladly ship to FPO locations. When filling out the address section of the cart, please place your Unit number in the "Address" field along with your box number (if required), APO or FPO in the "City" field, and select either AE, AA, or AP for the "State", and the Zip should be the same.
*NOTE: Shipping fees are not refundable for any returns.
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