Shipping & Tracking Information

General Questions

How Much Does It Cost To Ship A Particular Product?
Arcade Controllers And Parts Shipping Fees & Times
Arcade Machine Shipping Fees And Terms?
Arcade Controllers And Parts Outside USA/Canada?
Military Ordering & APO Orders
How Do I Track My Order?
Update On Back-Ordered Items

How Much Does It Cost To Ship A Particular Product?

Our shipping prices are flat-rate, based on the weight of the goods you have ordered, so exact prices are always provided on the site.  Just click the ADD TO CART button for the products you wish to purchase. On the VIEW CART page, (reachable by clicking the top right link on this site), you can enter your zip code and we will display the exact shipping cost for your order.   You do not need to ask us for a shipping quote because all the prices are already provided when you checkout or see the view cart page.

Shipping Fees & Times

Xgaming ships all IN-STOCK orders SAME BUSINESS DAY if received by 10AM EST.  If received after 10AM EST, your order will ship the next business day. 

When Will My Order Arrive?

Carriers only deliver goods Monday - Friday.

United States Fedex Ground Transit Times

Please view our USA Ground Transit Schedule for all items except ARCADE MACHINES to determine when your order will arrive based on your location on the map. The number of transit days is represented by BUSINESS DAYS and does not count Saturday and Sunday.  In some cases we may ship smaller items with USPS.

Fedex ground transit times
Fedex ground

Shipping X-Arcade Machine & Arcade2TV

Your arcade machine is shipped using top-tier North American freight: Conway, R&L, Roadrunner, Dayton and USF, not Fedex. Orders for in-stock machines ship next business day and arrive based on your distance from Chicago, IL.

Once your arcade game is picked up from our factory, we'll send you a bill of lading with the tracking information and contact info for the freight company so you can proactively schedule the delivery date/time. 

All delivery options provided by our freight partners include a customer inspection and you are permitted to make a request to inspect the entire arcade machine. If any damage is noted on the outside of the box, you must request an inspection and in all cases, note damage on the delivery release form.

Moving Inside Your House

The X-Arcade Machine has a large handle on the top rear and industrial-grade wheels so any 1 person can tilt and move into desired location.  The Arcade2TV has 4 industrial wheels and can be rolled by 1 person or lifted by 2 persons

USA Arcade Machine Shipping:

Threshold Delivery: ($499 X-Arcade Machine / $299 Arcade2TV/LUMBER/COCKTAIL)

  • Picked up within 1 business day, takes 2-7 business days for delivery. The entire shipment will be moved with a palette jack from the truck into the main entrance of the home/business or the garage, provided there are no stairs or steps, the driveway is not unreasonably long or inclined (more than a few car lengths).  

If the trucking company cannot facilitate threshold delivery for a justifiable reason  (difficult or unsafe for 1 person to move it) the machine will be delivered curbside and you will need to remove from the palette and use the wheels/handle to move machine. 

Inside Delivery ($699 X-Arcade Machine / $499 Arcade2TV)

  • Customer must confirm all dimensions of entry-ways and where it's being moved to prior to scheduling pickup, then arrives usually within 7-12 business days. The freight provider unpacks the machine and carries inside your home/business, up/down stairs or elevator.  Delivery does not include any setup of the machine, but does handle removal of packing materials. Carrier will call to set up appointment. 

    Canada Shipping ($699 X-Arcade Machine / $499 Arcade2TV)

    • CANADA Fees: Arcade Machine ship to Canada with Threshold Delivery (where available), plus you will be responsible for paying a broker approximately $200 CDN for GST/PST and all related import duties and fees, payable directly to the broker prior to the arcade machine arrives.  Inside/White Glove Delivery is not available for Canada, but you can have the machine delivered to your house, then if you need some labor to help move it to desired location see if U-HAUL's moving help is available in your region.

    International Arcade Machine Shipping (Outside USA/Canada)


    International Fedex / USPS Shipping Deadlines

    Please note we ship USPS and Fedex for International Shipments and they take anywhere between 3-21 business days. To see price for your country, add the item to your cart and select International Shipping to see cost.

    • 3-21 Business Days, NOT GUARANTEED
    • If items ship USPS (US Postal Service) The tracking number will not update and show you status. Please contact your local postal carrier and you can request tracking information from for local delivery, but it could take up to 3-4 weeks to Australia, Africa, etc.
    • To confirm your shipping cost, add the item to your shopping cart and you will see the guaranteed shipping rates for your order.

    Customs Duties and Taxes: Your local government may impose import duties and/or VAT (Value Added Taxes) on shipments from outside your country. You are responsible for paying any taxes, duties and/or customs fees charged by your government.

    We put the value of the goods (you must calculate the fees yourself)
    Tankstick - $37
    Dual/Solo - $30
    Adapters - $5
    Arcade Parts - $15

    Canadians: That means you, too!  You will receive a bill from Fedex for the brokerage fees/duties for any item you order from us, BASED ON THE VALUE OF THE GOODS, we do not provide any estimates, sorry!

    You can also order here from an international reseller

    Military Ordering

    We gladly ship to FPO locations. When filling out the address section of the cart, please place your Unit number in the "Address" field along with your box number (if required), APO or FPO in the "City" field, and select either AE, AA, or AP for the "State", and the Zip should be the same.

    *NOTE: Shipping fees are not refundable for any returns.

    How Do I Track My Order?

    Tracking Numbers are sent on the business day following your order.  Please check your spam folder for the email. If you have not received after 2 BUSINESS days and have verified it's not in your spam folder, please click REPLY to your order email and type TRACKING NUMBER REQUEST.

    If you ordered an Arcade Machine, please note you'll receive a Fedex tracking number for the PC and a separate tracking number for the machine via Freight. 

    Back-Ordered Items

    PLEASE NOTE: Any back-order items are shipping on June 2nd, our container was delayed.

    Please accept our sincerest apologies for the delay. We know that you rely on our technology to have fun or conduct your business, and we take that responsibility very seriously.

    Still have  a question?  Get a case started here

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